The theme of the weekly SAP Sales & PreSales Academy 2019 event was focused on the update of SAP Customer Experience products. The meeting was also attended by representatives of Apollogic.
CRM systems enable more effective management of customer relations. Innovative solutions centralize, store and process large volumes of data and show them in real-time. Analyzing this information allows you to build an even better consumer experience. How to choose the most beneficial system for business purposes from among many available solutions?
The solution offered by Celonis provides full transparency of business processes and makes it easier to identify areas for improvement. Fully integrated into the SAP HANA database, process mining detects inefficiencies in organisational structures and workflows in real time.