SAP Hybris Cloud for Customer is a CRM solution provided in the cloud which ensures the increase in the effectiveness of sales and customer service, and also contributes to the building of long-term relations.
What is SAP Hybris Cloud for Customer?
Enjoy the rich functionality of the cloud and unique User Experience
SAP Hybris Cloud for Customer is an environment dedicated to modern organisations which by means of one system want to integrate activities from the marketing and sales area, make use of business analytics, and monitor the activity of its customers in social media. This solution also provides a unique User Experience, based on interfaces used in SAP Fiori applications. SAP Hybris Cloud for Customer is also equipped with the full range of mobile functions. It ensures servicing on stationary computers and on any mobile device in on-line and off-line mode.
Collect data on customers, their sector, expectations and needs in real time
This system is based on SAP HANA platform which enables data processing in real time. This solution also offers extended predictive analytics which in advance identifies customers’ behaviours, detects and predicts sales trends and uses all the resources which are necessary for the immediate generation of offers and completing transactions.
Engage your customers, using any communication channels
This solution also ensures wide opportunities for contacting customers. SAP Hybris Cloud for Customer allows for e-mail contact, in a selling point, or even communication through social portals, such as Facebook and LinkedIn.
SAP Hybris Cloud for Customer offers three functional areas:
- SAP Hybris Cloud for Sales
- SAP Hybris Cloud for Service
- SAP Hybris Cloud for Social Engagement
- Environment configuration
- Integration of the tool with SAP systems
- Extension of the existing instances with new functionalities
- Modification of standard functionalities
- Consulting services in the scope of environment functionalities
- Through its open architecture, the system offers the possibilities of its extension: customisation of standard applications and adding new applications: SAPUI5, Lumira reports, etc.