SAP Customer Data Cloud (CDC) is a SAP CX module enabling customer identity management, login mechanisms, and marketing consent management in compliance with GDPR. It helps enhance user experience and build trust. Combined with SAP Customer Data Platform (CDP), CDC allows central collection and activation of a full customer profile view.
Secure registrations, efficient Consent Management, and a unified Customer View — All within the SAP CX ecosystem.
Key Features
- CIAM – Customer Identity & Access:
self-registration (screen sets), SSO, social media logins, 2FA authentication, magic links - Enterprise Consent & Preference Management:
centralized management of consents and preferences, registering and withdrawing consent, tracking decision history - Risk & Security Protection:
risk-based authentication, protection against account takeover (Account Takeover Protection) - Integrations & extensions:
standard connectors to ERP/CRM/e-commerce systems, REST API/SDK, ready integrations, e.g. SAP CDC – SAP CDP, SAP CDP – Emarsys
SAP Customer Data Solutions are for you If:
You have customer data scattered across different systems (ERP, CRM, ecommerce) and want to unify them into one single view (golden record)
You direct marketing communication to selected segments (e.g. VIP customers) and want to easily create and manage audience groups
You want to simplify and automate marketing consent management in compliance with GDPR
You care about increasing conversion through simplified registration/login and minimizing form abandonment
You need full control over customer identity and preferences — without compromising security and compliance
Why It Matters
Higher conversion thanks to intuitive login and registration
More engagement through personalized communication based on consents
Improved operational time, thanks to automation of data and consent management
Full security and compliance with GDPR/CDPA/CCPA by tracking consent history and centralization
Our Offer
Pre-implementation analysis
Concept and solution architecture design
Configuration of registration and identity provider (CDC)
Configuration of consent management (CDC)
Customer Schema configuration (CDP)
Configuration of unified and contextual profile
Integration with systems using standard connectors and configuration of data flows
Setting up authorization roles and assigning accesses
User training
Support during UAT testing
System launch and post-go-live support
Duration and Cost of Implementation
What You Get:
The price includes configuration of standard features and integration with up to 3 systems using available connectors. Additional integrations or extensions, such as webhooks or custom APIs, are quoted individually.
Cost:
- Pre-implementation analysis – from EUR 14,000
- Implementation of SAP Customer Data Cloud (CDC) – from EUR 30,000
- Implementation of SAP Customer Data Platform (CDP) – from EUR 30,000
Estimated Time to Realization:
18 weeks
Why Apollogic?
- An experienced, Polish-speaking team with successes in SAP CX projects
- Certified SAP CDC and SAP CDP consultants
- Implementations in multiple SAP Customer Experience and e-commerce areas
- Expertise within the entire SAP ecosystem – including SAP BTP, ABAP, AI/ML
- Combining both technical and business knowledge – we deliver solutions that work and bring value
Want to increase conversion and take control of your customer data?
Get in touch with our team and schedule a free consultation
