SAP Sales Cloud v2 and SAP Service Cloud v2

SAP Sales Cloud version 2 and SAP Service Cloud version 2 are new solutions from SAP’s CX portfolio that address organizations’ challenges in running efficient and intelligent B2B sales and customer service operations.

These innovative systems, offer an improved user interface (UX), making it more convenient and intuitive to use compared to previous versions (SAP Sales Cloud and SAP Service Cloud). Thanks to the new architecture, it’s also significantly faster. SAP Sales and Service Cloud version 2, simplify business processes related to sales and customer service. And this is all thanks to recommendations for subsequent actions and integration of data from different sources.

Using modern artificial intelligence (AI) and machine learning (ML) technologies, these tools support employees by generating insights (Insights) and recommendations for prioritizing actions. In addition, the use of Generative AI allows for more efficient work by automatically creating content, such as responses to customer inquiries or conversation summaries.

Main functions

SAP Sales Cloud version 2 and SAP Service Cloud version 2 systems, in addition to the basic functionalities and processes available in the first version, have been enhanced with new functionalities. They concern, among other things, the scope of intelligent sales and the so-called insights on customers and sales processes. Genrative AI tools have also been added.

Guided selling

Playbooks

In the system, you can define the activities that your salesperson should perform during a given phase of a sales opportunity or lead to automate and facilitate their work.

Insights regarding customers and sales activities.

Customer or sales process information created using ML and Generative AI:

Activity Manager

Dashboard allowing to see current and planned activities of the user.

Mobile application

Access the system from a mobile app available on a phone or tablet.

Integrations

SAP Sales Cloud version2 and SAP service Cloud version 2 allows the use of pre-defined and SAP-supplied integration packages to easily integrate systems with others, such as:

ERP systems from SAP (SAP S4 Cloud, SAP S4 Cloud, SAP ERP).

SAP Customer Data Platform (SAP CDP)

SAP CPQ

Qualtrics

The system also allows building integration with other systems, based on communication using APIs.

Business benefits

Identification of key customers and sales opportunities

The system indicates which customers and sales opportunities salespeople should focus their attention on, allowing for more efficient management of time and resources.

Building lasting relationships with customers and improving customer satisfaction

The tool supports building and maintaining long-term relationships with customers, resulting in increased customer loyalty and satisfaction.With better management of service requests and faster resolution of problems, the system contributes to improved customer satisfaction.

Sales funnel management

It enables comprehensive sales pipeline management for better revenue forecasting and planning of sales activities.

Increasing the efficiency of service processes

SAP Service Cloud Version 2 enables automation and optimization of service processes, leading to increased operational efficiency.

Our offer

Implementation of Sap Sales Cloud version 2 and SAP Sales Cloud Version 2 systems.

We will analyze your business needs and deliver a system tailored to the specifics of your industry, integrated with your existing infrastructure (ERP, eCommerce systems, others)

Migration from SAP Sales Cloud & SAP Service Cloud) (formerly C4C).

We will help transfer existing system customizations and extensions to version 2, and using the migration tools provided by SAP migration tools, we will transfer core and transactional data to ensure business process continuity.