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SAP Emarsys Customer Engagement

Personalizing customer experience across multiple channels

Building positive customer experiences across all touchpoints is the key to increase repeat purchase rate among online stores, mobile apps, and social media. One of the most significant benefits a marketing communications personalization solution offers is the ability to plan the purchase path based on all available data. With SAP Emarsys Customer Engagement, you can engage your audience, strengthen brand loyalty and achieve better business outcomes.

What is SAP Emarsys Customer Engagement?

Emarsys is a new solution within the SAP Customer Experience suite that offers a wide range of features to enhance omnichannel customer engagement. Emarsys optimizes your marketing technology stack to keep up with evolving clients’ expectations and simultaneously increase conversion rates.

Benefits for your company

dostęp

Unified customer data source

Emarsys collects user activity data from e-commerce platforms using pre-built integrations and then creates a customized customer profile based on the information obtained. The more interaction data Emarsys acquires, the more accurately it can determine the audience preferences.

Automatyzacja działań marketingowych

Marketing
automation

Managing your advertising activities more effectively through natively integrated channels such as websites, web push notifications, e-mail, SMS, mobile apps, Facebook Ads and Google Ads.

Monitorowanie postępów kampanii reklamowych

Monitoring a campaign performance

A strategic dashboard allows you to track the results of your current marketing strategies and verify the effectiveness of your activities. The dashboard consists of multiple widgets showing the latest data and indicating whether the recent performance is better or worse compared to the previous time period.

monitorowanie

Measurable business outcomes

AI-powered insights and embedded machine learning mechanisms support marketing professionals in analyzing the needs and predicting the future behavior of audiences to prevent customer churn and increase a repeat purchase rate proactively.

Explore selected features

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Strategic Dashboard
Strategic Dashboard details
Tactics list
Mail Editor
Mail Editor Preview
Automation Program
Contextual Help
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Strategic Dashboard
Strategic Dashboard details
Tactics list
Mail Editor
Mail Editor Preview
Automation Program
Contextual Help
previous arrow
next arrow

Which companies can benefit most from implementing Emarsys?

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B2C companies

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Retail chains that serve many customers across multiple channels

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Companies with many different sources of customer data

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Organizations wanting to boost e-commerce performance indicators

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Enterprises looking to improve the customer journey

Watch Emarsys use case

SAP Customer Experience solutions for marketing automation

SAP Marketing Cloud

zarządzanie

Managing real-time customer data

to determine level of interest, chance of purchase, resigning from a product or service.

system rekomendacji

An advanced recommendation system

that uses machine learning to recommend complementary products to customers and maximize a profit per transaction.

efektywna współpraca

More efficient cross-team collaboration

by having high-quality leads automatically forwarded directly to the sales department.

SAP Emarsys Customer Engagement

automatyzacja

Designing e-mail marketing campaigns

and creating personalized messages with an embedded tool.

uproszczenie

Optimizing a marketing strategy

by using an intuitive creator or built-in tactics – pre-defined scenarios that meet specific business goals.

support

Personalizing the advertising message

to reach the right audience at the right time and through the right communication channel.

Learn more about SAP Emarsys Customer Engagement

Why Apollogic?

SAP Partner

SAP certified partner

As an authorized SAP partner, we have the expertise, experience and skills necessary to implement, maintain and integrate SAP Customer Experience products. We help companies worldwide, regardless of their size and the sector they represent, to make the most of SAP solutions, optimize their processes and turn data into business value.

Doświadczony zespół

A qualified team

Our team comprises solution architects and SAP consultants whose competencies are proven by numerous certificates, including:

  • SAP Marketing Cloud Implementation
  • SAP Emarsys Customer Engagement Implementation
  • SAP Service Cloud
  • SAP Sales Cloud
  • SAP Integration Suite
  • SAP Extension Suite
Wdrożenie, utrzymanie 
i rozbudowa rozwiązania

In-depth industry knowledge

We have carried out multiple implementation projects for clients in various industries:

  • SAP Sales Cloud
    – Manufacturing
    – Distribution
  • SAP Service Cloud
    – Retail
  • SAP Marketing Cloud
    – Telecommunication
    – Automotive
    – Retail
    – Distribution

Our offer

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SAP Emarsys Customer Engagement and SAP Marketing Cloud implementation

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Migration of SAP Marketing on-premise to SAP Marketing Cloud or Emarsys

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Workshops for end-users

Do you want to manage marketing operations more effectively?

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