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Service Desk

Application for managing requests and tasks in the organisation

The Service Desk application is a tool for managing requests and tasks within an organisation.

It is designed to streamline the request handling process, improve communication between employees and the IT team and ensure that issues are resolved quickly and efficiently.

The Service Desk application significantly improves the efficiency and quality of call handling, supports task management and enables better organisation of work in the IT department. It enables employees to count on fast and professional support, which translates into greater job satisfaction and improved productivity for the entire organisation.

How the Service Desk works?

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Service Desk
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Benefits for your company

Service Desk

More structured and transparent process for reporting and handling technical problems

Service Desk

Improved communication and cooperation, better communication and employee satisfaction

Service Desk

Better use of resources and more efficient management of the IT team's work

Key features

service desk

Creating tickets

Employees can easily create new notifications by entering detailed descriptions of problems or queries.

service desk

Attachments and comments

Files and comments can be added to notifications, facilitating communication and documentation.

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Sharing submissions

Submissions can be shared with other staff members, enabling collaboration.

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Notifications

Users receive notifications of changes to submissions, allowing them to keep up to date with progress.

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Request rewriting

The ability to rewrite requests between members of the IT team, providing flexibility in task management.

Another functions

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Reporting technical problems: Employees can report computer, software or network problems.

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Requests for new features: Users can submit proposals for new features or improvements to existing systems.

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Requests for new or replacement equipment: Employees can report needs for used equipment.

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Tracking project progress: Requests can be used to monitor tasks and milestones in IT projects.

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Incident management: Used to record and track security incidents and other critical issues.

Service Desk in Microsoft AppSource

Attendic w Microsoft AppSource

Need to create tickets, attach files, add comments, and share with others? See more in Microsoft AppSource.

Do you want to customise Service Desk App for your business?

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Poznaj Microsoft Power Apps

Microsoft Power Apps

Service Desk App is based on the Microsoft Power Apps development environment, which enables the creation of professional tools to modernise business processes. Solutions built with Power Apps easily integrate with Microsoft Azure platform services.