20 Oct SAP Customer Experience Live 2020 Overview Facing the global crisis, organizations have intensified their activities and taken further steps on the way to digital transformation, adapting their business models to customers' expectations. Proactive communication, flexibility, and timeliness have become key to establishing long-term relationships based on trust. We discussed the art of building unique customer experiences during the virtual SAP Customer Experience Live 2020 conference. 5 min
14 Nov SAP to acquire Qualtrics Another step towards customer experience management is being taken by SAP. The tech giant just announced acquiring another company related to the customer experience - Qualtrics (after hybris, GYGIA, Coresystems, and CallidusCloud). 2 min
