Migration from SAP CRM

Classic SAP CRM offers extensive capabilities and, for many organizations, remains the primary source of customer knowledge and relationship management. Over the years, many companies have heavily customized and expanded their systems to meet evolving business needs, often turning them into complex monolithic environments. As a result, further development and migration to modern platforms have become increasingly challenging.

To simplify this transition, SAP has introduced a clear migration path for SAP CRM customers. See how Apollogic can support your transformation journey.

Why Consider Migrating from SAP CRM?

End of Mainstream Support

SAP will end standard maintenance for SAP CRM 7.0 in December 2027. Organizations should already be planning their next steps to ensure business continuity.

Business Continuity and Security

Remaining on an outdated platform increases both technical and operational risks, potentially impacting the stability of critical business processes.

Growing Technical Debt

SAP CRM 7.0 is becoming a niche solution. The ecosystem is shrinking, access to skilled specialists is decreasing, and the platform no longer keeps pace with modern technology standards.

Rising Maintenance Costs

Maintaining legacy systems consumes increasing financial resources year after year, while continuously patching outdated architecture becomes economically inefficient.

Limited Flexibility and Data Accessibility

Organizations need to respond faster to changing market conditions and gain better access to business data. SAP CRM is no longer able to fully support these expectations.

Increasing Cybersecurity Risks

Keeping legacy systems compliant with modern security standards and regulations becomes increasingly difficult, exposing organizations to cyber threats and compliance risks.

What Comes After SAP CRM?

The functionalities currently covered by traditional SAP CRM can now be found across various cloud-based solutions – both within the SAP CX portfolio and SAP S/4HANA ecosystem.

SAP CRM

SAP S/4HANA SAP Sales Cloud SAP Service Cloud SAP Emarsys /
Engagement Cloud SAP Enterprise
Service Management SAP BTP Applications

An experienced implementation partner will analyze your business needs and help you select the right combination of tools and functionalities. This ensures your SAP landscape remains efficient, scalable, and aligned with your actual business requirements – without unnecessary complexity.

To simplify the migration process, SAP introduced the CRM On-Premise Move approach based on the “Lift-Shift-Innovate” model.

Migration of the current SAP CRM to Private Cloud and extension of system support until 2030

Ability to test SAP CX solutions using trial (“taster”) licences

Fit-Gap Analysis
standardization of CRM processes and alignment with SAP CX products

Support for custom business requirements through applications built on SAP BTP and integrated with SAP CX products

With this approach, organizations gain more than just extended support. It also enables them to test modern SAP solutions in real business scenarios and gradually migrate CRM processes to modern platforms such as SAP CX and SAP S/4HANA.

Key benefits of migrating from SAP CRM

Ready-to-use, simplified integrations with SAP ERP and other systems

Built-in AI and real-time predictive analytics

A single source of customer data and history

Omnichannel and full mobility without compromises

Faster deployment of new offers and services

Apollogic's SAP CRM migration offering

Workshops and Current-State Assessment

We identify the functionalities, business processes, and integrations currently in use that should be considered in the future solution architecture.

Functional Mapping

We compare existing business processes with the capabilities of target solutions such as SAP CX and SAP S/4HANA, identifying equivalent functionalities and potential gaps.

Migration Scenarios

We prepare a comparative transformation roadmap outlining different migration paths, their benefits, limitations, technical requirements, and recommended strategy.

Migration Support

Our experts support your organization throughout the migration process, including data migration, system configuration, integrations, and testing.

Custom Application Development

Where standard functionalities are not sufficient, Apollogic specialists develop fully integrated custom applications tailored to your unique business requirements.

How much is the migration form SAP CRM

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Why Apollogic?

Experience – for many years, we have been implementing and migrating CRM systems, both in on-premise and cloud architectures.
We guide you through the entire process – in an organized, transparent manner, based on real business needs.
CX and S/4HANA experts – we have dedicated specialist teams for both SAP Customer Experience (Sales Cloud, Service Cloud, Emarsys) and SAP S/4HANA Sales/Service. This allows us to recommend the best implementation model without bias toward a specific solution.
Consultative approach – before proposing a specific tool, we conduct an analysis of the client’s current processes and development plans, focusing on what will truly deliver long-term value.
Integrations and extensions – we have our own development and integration teams, enabling us to deliver complete end-to-end solutions: from workshops, through implementation, to maintenance and further development.