SAP Service Cloud is a cloud-based solution that elevates customer service at every touchpoint. Empower your service teams with a unified dashboard that provides rich information, enhanced by automation and artificial intelligence-based recommendations.
SAP Service Cloud is an integral part of SAP Customer Experience Solutions. It plays a crucial role as it facilitates the most direct contact with customers and their challenges.
SAP Service Cloud is part of the SAP Customer Experience and SAP Cloud for Customer portfolio, a suite of SAP cloud solutions that span the entire customer journey, from marketing to sales to service and loyalty. SAP Service Cloud is compatible with other SAP solutions such as SAP S/4HANA, SAP ERP, and SAP CRM.
SAP Service Cloud is part of the SAP Customer Experience and SAP Cloud for Customer portfolio, a suite of SAP cloud solutions that span the entire customer journey, from marketing to sales to service and loyalty. SAP Service Cloud is compatible with other SAP solutions such as SAP S/4HANA, SAP ERP, and SAP CRM.
Customer service is no longer an activity concentrated in one department. The new SAP Service Cloud v.2 enables companies to engage the entire enterprise to deliver on brand promises and ensure customer loyalty.
SAP Service Cloud v.2 dramatically improves an organization’s ability to deliver excellent service through improved visibility, greater accountability, and reduced resolution times, with new dynamic case management and case modeling features.
SAP Service Cloud is worth enriching with SAP Field Service Management, which enables the management of field service technicians and the integration of processes and data, leading to better decisions.
Business benefits
Support for multiple channels of contact with the customer
SAP Service Cloud will give you access to a consistent history of customer interactions and conversations stored in one place.
Faster problem solving
You will coordinate cooperation between Contact Centre members and gain insight into relevant customer and product information, which will speed up the process of handling service requests.
Customer support in all conditions
The use of mobile technology will enable your field service technicians to eliminate failures quickly and efficiently, increasing customer satisfaction and team productivity.
Benefits for your Customer
Satisfaction
The customer will be assigned the most suitable technician.
Self-service assistance
Available from anywhere.
24/7 access
Service in the form of chatbots, knowledge base, and community.
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